hillrd
Technical User
- Dec 21, 2007
- 17
I am running Symposium Express 2.0 at a Hotel that I manage. They just converted from the M2250 consoles to the M3904 to handle there incoming calls. The problem I'm having after installation is that when a call comes in on the ACD phones, and the operator transfers the call to an extension, if that extension has an FDN (ring no answer)0 or covered by the operator, the dispaly on the M3904 (used as ACD phones) does not show that the orginating call 404-354-xxxx was Ring No Answer from ext xxxx when the call comes back to an agent. The display only shows the originating call and the skillset name (404-354-xxxx Hotel_Main). I tested this situation using an in-house phone and it works perfect. Can someone help me out here?
Thanks for any help.
Thanks for any help.