Caller display

[AndyRothgen]

I suspect this is an easy one, I just can't find it even though I've been looking online for a while.

A user here says her set doesn't display the caller's name as well as their extension number, am I missing something in the setup? Would this go under the CLS section?

This is a print out of the TN.


DES IP
TN 100 0 13 10 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 2799
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD TDD HFD CRPD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR ICRD MCDD T87D KEM2 MSNV FRA PKCH
CPND_LANG ENG
HUNT 2799
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 8995 0 MARP
CPND
CPND_LANG ROMAN
NAME Yvonne Jackson
XPLN 27
DISPLAY_FMT FIRST,LAST
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 8 MAR 2016

 

[SherWat]

I would change CLS CNDD to CNDA and CNID to CNIA and DNDD to DNDA

 

[AndyRothgen]

So just
ld 20
chg
TN
yes to easy change
cls cnda cnia dnda

?

I've not changed the CLS before so not sure how to take things out

 

[Loopback55]

I also noticed you had hunt and fdn assigned you may want to chg cls fnd to fna htd to hta .

 

[SherWat]

AndyRothgen - yes to the steps you outlined to change the class of service.

 

[StanleySteamer]

Be careful with DNDA.
DNDA will be okay unless the call is redirected by call forward, hunt or FNA. With DNDA, if someone calls her directly at her own number then she will see the callers name. But if the caller dialed an extension that was redirected to her DN then she would see the name of the number that was originally dialed. That is useful for a secretary that answers calls for different people but most want to see the name of the person calling.

CNIA doesn't affect the phone display. It is only used (as far as I know) in a hospitality environment to send call information to a background terminal or property management system. Unless this is a hotel then you are fine with CNID.

 

[AndyRothgen]

Thanks all.

Going by the above I've changed CNDD to CNDA and will test it with the user.


BTW, is there a reference to all these codes anywhere? I'm probably just missing it on PBXcookbook.

 

[Johnthephoneguy]

ld 10 or 11 has the listings of cls entries.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[AndyRothgen]

Thanks John