Caller Apps in AAMessaging

[Sabs82]

Hi all,

I have just installed AAM and now need to try to replicate the Caller Applications usage that was previously existing in MM.

Basically, in MM we have 1 main caller app which is allocated to many mailboxes. The users record an announcement daily to advise of the options to press to invoke the features (the options themselves never change, just the message changes on a daily basis and since the caller app invokes the announcement of each individual mailbox, every user of the same app can have a different message):

Press 1 to speak to PA, press 2 to speak to Reception, hold to leave a message.

So I know that Caller applications work differently in AAM, however I need to somehow recreate the caller experience in AAM.

The first problem I see is that I won't be able to associate one caller application with many voicemail boxes as is currently done on MM.

Does anyone have any idea or can offer some advice please on how to re-create this?

Thanks

 

[KenMeans]

When you say "1 main caller app which is allocated to many mailboxes." do you mean you are front ending all of the mailboxes so that a caller that is covering from a station hears the caller application first ?

As far as someone recording the greeting on the caller application it must be uploaded as a .wav file and can not be recorded from a phone as you did on the MM

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Sabs82]

Hi Ken,

thanks for getting back to me.

Yes, essentially that is what happens.

However the caller application in MM is playing the announcement on each mailbox rather than 1 generic one. So really, the caller app in MM just gave the functionality of playing the announcement (which in turn contains instructions for the customer: 1 to dial another extension, 2 for Reception, or hold to leave a message). Since the announcement is stored in each individual mailbox, the message that a caller gets is different depending which mailbox was contacted. However the functionality of the caller app remains.

I understand that AAM now stores caller apps as a separate mailbox, therefore you cannot assign one caller app to many users and still give the same functionality. Additionally the change in how announcements are uploaded to AAM is entirely different too. As you say, they have to be .wav and uploaded via the caller application editor. Currently the user just record their own announcement using their voicemail feature.

I can only think of giving them such functionality with vdns, vectors and announcement on CM rather than on AAM.

I hope I make myself clear.

 

[KenMeans]

This can be done in aam but I need to look it up as not many people use this. I'll find it and let you know

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[KenMeans]

This is what I found and it looks like you can only do a greeting and not a menu

Play optional system greeting before user greeting


The feature to play an optional greeting before the following user greetings:
Personal internal and external greetings

Personal and optional greetings

You can administer this greeting in the System greeting before the call answering field in the Call Answering Greeting section on the Sites page. You can use the optional greeting to play additional messages such as standard advertisements or disclaimers.

important Important
When you use the One-Step Recording feature, do not activate your system greeting.

By activating the system greeting, you force callers to listen to the greeting.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Sabs82]

Thanks Ken,

this is what I thought. Thank you for confirming and spending time to look it up for me.

Appreciate it.