Caller applications not picking up DTMF correctly

[Sinkiller]

This is a MM3.1 with a MSS backend. Its using h323 integration with a CM5 S8300 with a G450 gateway. The caller application is menu + extension. when a caller dials the extension of the person they are trying to reach (Example 2580) MM sometimes does not pickup the first digit. When I do a trace, MM only sees 580 and therefore the extension is invalid. This happens about 50% of the time. Also when I have tested, I hear the script cut in, I press the 1st digit of the extension and the script continues. I press the first digit again and it interrupts and starts collecting digits normally. The latest MM service pack has been loaded and all firmware updates on the PBX are current.

The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.

 

[KenMeans]

When you are testing this where are you calling from? Does it do the same thing from a 2500 set ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Sinkiller]

The callers are extenal customers, most part its calls from cell phones that are the problem.

The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.

 

[KenMeans]

If you can do it from a 2500 analog set from the inside nd the outside then i would say it sure is not MM. If you do it from the inside on IP phones and it does not work then it would be the network region or some other PBX setting. If it only happens on cell phones ... I just can't believe that we all put up with such poor service from the cell carriers. I call them every time i get dropped and that way it is easy to get out of any contract they may think you are under. If our internet connections worked as bad as cell service most would complain about it.

It may also be the type of cell phone. I have had some that worked flawlessly and some that did not work worth a darn.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)