caller application transfer timeout

[tweege]

modular mesasging 5.2. when using a caller application to tranfer a call to an extension, is there a timer for setting how long the call will ring before the system prompts the caller to enter an extension number and subsequently hangs up when nothing is chosen?

thanks, tim

 

[texeric]

That should be doing a supervised transfer so the timer for that will be based on the VMD setting for timeout. I think the default setting is 30 seconds.

 

[tweege]

where might i find this setting? i went through the vm system configuration and didnt see anything like that...

 

[texeric]

I couldn't find it either in the VMSC. So I guess I'm thinking of a registry value that restricted that to a time other than the default. The hangup option is based on how you configured the caller app, the 'No input' options - next node.

Depending on your integration, check your configuration note, or ask Avaya/Avaya BP for a registry value to limit the timeout period for supervised transfers (or transfers from caller apps).

 

[KenMeans]

What type of integration ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[tweege]

have seperate mas and mss servers. connection to comm mgr is sip.

 

[KenMeans]

OK so it sounds like you mean if i land in the AA or a caller application and dial a number how long before it pulls it back and asks you to dial a different number is that right ?

Is it pulling the call back at all ?




Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[tweege]

correct. caller presses 1 to go ext xxxx. after about 5 rings the call is pulled back and caller is asked to enter another extension. documentation says the transfer to ext xxxx when pressing 1 is a blind transfer, but not the case.

 

[KenMeans]

SIP trombones the call and it can't really be a true blind transfer using SIP. I think they removed the registry value for that but i will check.



Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[KenMeans]

Look for TUIRingCount in the registry you can only max it out to 10.


I really don't think you will find it if you are on 5.2 as they removed it in that release at least i cant find it any longer

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)