Callback Port

[blackberry1980]

Ive just setup a 6160 intelligent queue callback port and it just doesnt do anything. The status of the port is idle, and Ive configured the following forms according to the manual, assigned a callback port, put it into a port group, defined caller message plans, defined agent message plans, setup the callback plan condition, agent options and callback parameters. All I get is the port status as idle and nothing else, Ive setup all class of service options in the 3300 according the manual. Is there anything Im missing out here ? Or has anybody experienced a similar problem ?

 

[Mitel100]

The callback port is only used to make outing calls to the customers, once they have left the callback.

For the customers to leave a callback your ports should be set up as messaging, which points to a call flow which is connected to a callback plan.

After this programming this is in place it should work.

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[blackberry1980]

Ok Thanks for your help mitel100. The Port is now answering saying "pls enter the telephone number where you can be reached followed by the hash sign" but when i enter any digits, the system doesnt recognise the dtmf tones. The IQ is on the same subnet as the 3300, as I am aware that IQ doesnt recognise dtmf tones across different subnets. Anything else I could try here ?