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Callback email in Unicenter 6.0

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darhome

darhome

IS-IT--Management
Jan 15, 2003
3
AU
Hi,
I want the assignee to receive an email or a popup on the screen when it is time for him to call the client. I have enabled the initial callback email but am finding it difficult to set the conditions to send out an email (or a pop up) when it is time to call the person back.

Any help will be appreciated.
Rajesh
 
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Sorry I should have mentioned this earlier but I am requesting help on Unicenter ServicePlus Service Desk ver 6.0.
 
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