Hi all,
I'm trying to achieve this :
* callers have the ability to ask for callback ==> done with callback ability, call remains is topic's queue, works fine
* callers that choose to keep on hold should be treated before callers which asked for callback
I'm struggling with the 2nd point. I tried to create a task tag which have a default value of 1 and which I set to 2 if the caller choose callback.
I then goes to "Source group priority", choose my topic, choose my task tag
But I still have the "oldest" call treated 1st (I've tried both UP & DOWN sort without any impact)
any idea of what I'm missing ?
Cheers
I'm trying to achieve this :
* callers have the ability to ask for callback ==> done with callback ability, call remains is topic's queue, works fine
* callers that choose to keep on hold should be treated before callers which asked for callback
I'm struggling with the 2nd point. I tried to create a task tag which have a default value of 1 and which I set to 2 if the caller choose callback.
I then goes to "Source group priority", choose my topic, choose my task tag
But I still have the "oldest" call treated 1st (I've tried both UP & DOWN sort without any impact)
any idea of what I'm missing ?
Cheers