Call Xpress VM?

[Tom2129]

Customer has a MICS w/4.1 software and is using a Call Xpress voice mail system. The Call Xpress has a feature which allows the users to make outgoing calls while in their mailbox, as well as a "live reply" feature which allows the user to press a button during a message playback and dial the person who left the message. The customer is being told by the Call Xpress vendor that "since the Norstar cannot do trunk to trunk transfers that these features will not work". Don't understand this answer since it's my understanding that the Norstar does handle trunk to transfers. Wondering if anyone has come across this before.
Thanks
Tom

 

[bkrike]

Norstar can do trunk to trunk transfer. That is a fact.
Whether or not it will work with some tird party voice mail is another matter.

Nothing Beats Full Integration with Norstar

 

[Nortellian]

can trunk to trunk be turned off on norstar. Maybe it is turned off.

 

[senk1s]

test before blaming the other vendor ... put a phonein the voicemail port (dont know if it analog / digital from your post) and try to transfer a call

try it on a non voicemail port ...

check the set programming -

what kind of lines do you have?

 

[telemarv]

trunk to trunk transfer is only availble in norstar voice mails only. Callxpress if it digital integration, the integration is M7310 emulation which does not support trunk to trunk transfer.

 

[Tom2129]

if that's the case, would it make sense to use centrex lines to accomplish this?
Thanks
Tom