gingersnap1027
Technical User
Hi All,
Today I am tasked with somehow implementing call work codes to correspond to a help desk ticket tracking system. They do not want to report on call types but they want to report on how much time they spend on each ever changing and incrementing help desk ticket number.
So somehow I'm supposed to stay one step ahead of the help desk ticketing system and have ever changing call work codes that match the next 1999 tickets in the help desk ticket tracking system and then report out how much phone time is spent on each ticket. 1999 is the maximum number of work codes my CMS V12 will take,
Can anyone help me with this problem or suggest some kind of add on software that would capture this information?
Any help or suggestions would be much appreciated.
Today I am tasked with somehow implementing call work codes to correspond to a help desk ticket tracking system. They do not want to report on call types but they want to report on how much time they spend on each ever changing and incrementing help desk ticket number.
So somehow I'm supposed to stay one step ahead of the help desk ticketing system and have ever changing call work codes that match the next 1999 tickets in the help desk ticket tracking system and then report out how much phone time is spent on each ticket. 1999 is the maximum number of work codes my CMS V12 will take,
Can anyone help me with this problem or suggest some kind of add on software that would capture this information?
Any help or suggestions would be much appreciated.