Call waiting since yesterday

[amoosh]

I run a real-time report and it shows a call waiting and this since yesterday but the time is 00.
All agents are available and if there is a new call it shows as 2 then after they take the call it stays in 1 again.
Any ideas??
Thanks

 

[Gielo]

You did ot mention your platform nor your software release and patches loaded. Had a similar issue on cM3 a few yaers back and it was fixed by loading a new patch

 

[AvayaTier3]

This can also be fixed in the CM software tables or by resetting the system. The patch should address the root cause so the issue does not happen again.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[4merAvaya]

If the call waiting is only showing in CMS and not in BCMS, turn off Data Collection in the CMS, wait 1 minute, then turn Data Collection back on. The CMS will request a complete uodate from the PBX. The phantom call should be gone.

Kevin

 

[amoosh]

Thanks everyone for the replies. How do I turn data collection?

 

[4merAvaya]

In the CMS, go to System Setup then select Data Collection. Select your ACD then pick Turn Off. Hit [RETURN] then select 'modify'. Wait 1 minute, then turn Data Collecction back on.

Kevin

 

[amoosh]

Thank you.