Call waiting on secend intercom key.

[synergy08]

I have a question that I hope someone can help me with. On our BCM 400 I have the following set-up for our phones forwarding to voicemail.

Pub OLI 9900
Priv OLI Blank
Fwd no answer 9900
Fwd delay 4
Fwd busy blank
Fwd all blank

I have each phone set-up with two intercom keys with the same extension. I am from the CS1000 world so this is the way that makes sense to me. Anyway when a caller is on a call and a second call comes in from the outside world. The caller can see and hear the beep. If the call is not anwered in 4 rings it goes to voicemail but the user gets plenty of time to ID the call and decide if they want to answer it or not. If the call gets routed through the auto attendant to that extension and someone is on a call, they get one ring before it goes into voicemail. They don't really have a chance to anwer it let alone see who it is before it is gone. If someone calls internally they flat out get a busy signal when there is already one call on the phone. I would like the calls to be able to get 4 rings before they are tranferred into voice mail all the time. Any suggestions would be greatly appreciated.

 

[cook1082]

Make sure that DND on busy is turned off for that set in that sets programing.

 

[acewarlock]

What is 9900?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[synergy08]

That was it thank you. A few other things. The caller ID info for the second call just flashes briefly and then is gone so if the user doesn't look at the phone right away it's to late. Secondly how do I get the caller to be notified by something other than a ring that a second call is coming in? Any help would be appreciated.

 

[synergy08]

Ace, 9900 is our receptionist.

 

[acewarlock]

Quote:
If the call is not anwered in 4 rings it goes to voicemail but the user gets plenty of time to ID the call and decide if they want to answer it or not.

Fwd no answer 9900

You have it going to 9900 not Vmial.

----------------------------------------------------------
What do you have DND on Busy set to?

If you use DND, the line indicator for an external incoming call flashes, but your telephone
does not ring. Internal and private network callers hear a busy tone instead of ringing when
you are on the telephone. External callers are transferred to the prime set used in your system
or to your voice mail. Forward on Busy takes priority over DND on Busy.

----------------------------------------------------------
Quote:
Fwd busy blank Should set to Vmail DN






This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Deweyhumbolt]

Public OLI requires 10 digits.

What's the Vmail Pilot DN? (Ftr985).As ace states, you have it fowarding to 9900 recpt, not Vmail.

btw, bummer on getting a DID range with first and second digits a "9". Somewhere a telco rep is laughing.

Adversity is Opportunity

 

[synergy08]

Like I said new to using a BCM. Why is a telco rep lauging? I find your reply on the arrogant side to be honest with you.

 

[acewarlock]

synergy08: You also must be new to Telecom. as a telecom person would have understood what Deweyhumbolt was referinging to.


Usually you use 9 in a system to dial out and to use 9 as a DID means you have to do a lot of programming to change that and Telco Reps know that.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Deweyhumbolt]

Thanks ace.

Synergy, this wasn't directed at you. I'm sure you didn't order the DIDs, you just got stuck with them.

Now, to your issues. The only way to notify a set of an incoming call is the flashing icon, flashing red light on "t" series or ringing. No other option.

Adversity is Opportunity

 

[acewarlock]

I posted this before, but for some reason it didn't show up.

Do you have DND programmed YES or NO

DND on Busy: When you are busy on a call and a second call comes in, your telephone alerts
you to the second call with a light ring. If you find this second call and ring is disruptive, you
can prevent a second call by assigning Do Not Disturb (DND) on Busy to your extension.
If you use DND, the line indicator for an external incoming call flashes, but your telephone
does not ring. Internal and private network callers hear a busy tone instead of ringing when
you are on the telephone. External callers are transferred to the prime set used in your system
or to your voice mail. Forward on Busy takes priority over DND on Busy.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[synergy08]

Dewey, sorry for the misunderstanding. Ace thanks for helping clear it up. I will give this a try when I get back in next week. Thanks for the help.

 

[stevethephoneman]

Everything the MVP's said.

The way I normally set up a DID system with Voicemail for increased productivity; presuming you have M7310 sets, T7316, or T7316e sets is to have 2 Ringing Appearances of the target lines on each set & 2-3 intercoms (Depending on size of Core system & number of networked nodes.

Set FNA to VM DN after 4 rings. FB none. No DND on busy.

Have a DND button on each set(to manually turn on & off the ringing as many times as you want through a phone call or time to have uninterrupted work.

A VM Interrupt button (When you hear the signal tone that the call went to VM after the 4 rings, you can pull the caller out of voicemail within approxiamtely 10 seconds before they leave a message most times-the caller hears please wait- then you are connected to them. This cuts down on on the waiting for them to leave a message, then retrieving it, then calling them back.

If you put the Interrupt button on a indicator button you will see a different flashing rate form when the caller is hearing your personal greeting compared to when they are actually already leaving a message.

 

[bigcat919]

I believe that on the v/m you can transfer calls as screened transfered or blind transfered. Look in v/m programming for that ext. Sounds like you want the calls to be screened before transferring callers.