Call Waiting on M3902 1

[captnamo]

thread798-1687144

See above thread for background.

User complains that if she's on an important call and wants to ignore the waiting call, the phone continues to give periodic call waiting tones (double beeps from the phone's speaker) and the waiting call never goes to voicemail.

CLS is set to SWA.

I tried changing CLS WTA to WTD, but the same thing happens. If I change HTD to HTA the call goes right to voicemail with no call waiting.

Is there a way to get a non-answered call waiting call to go to voicemail instead of continuing to ring until answered or caller hangs up? Any suggestions? Here's the TNB:

DES C112
TN 196 1 03 07 VIRTUAL
TYPE 3902
CDEN 8D
CTYP XDLC
CUST 0
ERL 5
FDN 4170 <===voicemail DN
TGAR 5
LDN NO
NCOS 4
SGRP 0
RNPG 63
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTD LPR PUA MTD FNA HTD ADD HFA GRLA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWA LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTD ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 4170 <===voicemail DN
LHK 0
PLEV 00
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 5580 41 MARP
CPND
NAME JANE DOE
XPLN 15
DISPLAY_FMT FIRST,LAST
01 CFW 4 8167
02 SCC 3660
03 CWT
04 TRN
05 MWK 4170
DATE 11 SEP 2013

 

[Splic3d]

As from the other thread - "make sure that the CDB is set for opt CWRA (cfna treatment for call waiting calls on a DN allowed) Have you checked this?

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[captnamo]

Sorry, missed that.

Not experienced with the customer data block (vendor doesn't like me playing with that or bars/nars). LD 20 is my friend.

Where would I go to assure myself that CWRA is set?

 

[Splic3d]

Pint the CDB with either ld 22 or 21, I always pick the wrong one first. You can print the whole CDB and look at the Opt fields in the various fields, NET_DATA, ATT_DATA ect. I think it is part of the FTR_DATA.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[captnamo]

FTR_DATA
....
OPT....CWRD....

Will see if I can figure out the change.

Thanks!

 

[Splic3d]

LD 15
req - chg
type - FTR
enter to OPT. type in CWRD
enter through.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[captnamo]

DOH!! I follow directions to the letter.

Should be.....enter to OPT. type in CWRA(not D) Shaking my head.....why I didn't catch that.

Other than that, 3 stars for you today Splic3d! That was it. Thanks for the solution to my problem and the directions to implement it.

 

[Splic3d]

LOL... hard to type and think at the same time..

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx