Call Volume Tracking 1

[bigchiefdan]

CCM 6.1 with IPCC (CRS) 5.0
All sites have POTs lines connecting to their GW.
All inbound calls are sent to the same CTI route point via connection-plar.

I have a need to monitor site specific inbound call volume.
Is there any way to do this?
I dont need many details, just need to be able to say site A had 60 calls come in while site C only had 15.

Any info is appreciated.
Thanks

 

[Iwontremember]

the CDR records should be able to tell you that. and speaking of call accounting, does anyone use anything besides the CDR records...they really arent very good. I have been looking at this software,

http://www.metropolis.com/index.html

had a webex last week and thought it looked very good.



Hope this helps.

 

[bigchiefdan]

I think I found it under Gateway Summary and/or Detail.