cmick66
Technical User
- Nov 3, 2006
- 22
Hi,
This may be a sanity check more than a true question but I'm just looking for some expert confirmation.
Our contact center uses an NEC 2000 ACD. We also use the overfloe feature for remote outsourcing.
When I generate a Call Activity Summary via GNAV 6.1, does that data only represent call activity from the primary site?
That is, there is no overflow data captured on that report, correct? I think I would need to use the Overflow report to find overflow data.
If someone could either confirm or clarify, that'd be great.
Thank you,
-cmick66
This may be a sanity check more than a true question but I'm just looking for some expert confirmation.
Our contact center uses an NEC 2000 ACD. We also use the overfloe feature for remote outsourcing.
When I generate a Call Activity Summary via GNAV 6.1, does that data only represent call activity from the primary site?
That is, there is no overflow data captured on that report, correct? I think I would need to use the Overflow report to find overflow data.
If someone could either confirm or clarify, that'd be great.
Thank you,
-cmick66
