hurricaneguy
Technical User
We have a problem with an external call transfer out of a Auto-Attendant to a cell phone.
When the call goes out you hear several rings before the the cell phone rings. After the caller hears about 5 rings the call drops and they hear "the call cannot be completed at this time". But the Cell phone rings only about two times and does not go to the Cell's voice mail. If she can get to the phone fast she can answer normally. But we want it to go through to voice mail on the cell if she cannot answer.
We have set up the call transfer out of call pilot several ways. We have set up dummy ACDs, Phantom DNS and direct dial on the Application with transfer to extension as 8xxxxxxx. But there is always a delay from the Call pilot ending in the message if she cannot answer fast.
If you dial the Phantom DN or ACD extension directly from a phone it works fine. It only fails on calls from call pilot. I feel it must have to do with how the TNs for call pilot are setup as opposed to a normal TN. Here is the config of one of these TNs. What could cause a delay until the cell phone rings.
DES CP
TN 009 0 00 00
TYPE 2008
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS UNR FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 3 5 6 9 10 11 12 13 15 16 17 18 19 21 22 23
SFRB
USFB 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5500 0 5510
AGN
01 SCN 5540 2 MARP
02 MSB
03 NRD
04 TRN
05 AO3
06
07
When the call goes out you hear several rings before the the cell phone rings. After the caller hears about 5 rings the call drops and they hear "the call cannot be completed at this time". But the Cell phone rings only about two times and does not go to the Cell's voice mail. If she can get to the phone fast she can answer normally. But we want it to go through to voice mail on the cell if she cannot answer.
We have set up the call transfer out of call pilot several ways. We have set up dummy ACDs, Phantom DNS and direct dial on the Application with transfer to extension as 8xxxxxxx. But there is always a delay from the Call pilot ending in the message if she cannot answer fast.
If you dial the Phantom DN or ACD extension directly from a phone it works fine. It only fails on calls from call pilot. I feel it must have to do with how the TNs for call pilot are setup as opposed to a normal TN. Here is the config of one of these TNs. What could cause a delay until the cell phone rings.
DES CP
TN 009 0 00 00
TYPE 2008
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS UNR FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 3 5 6 9 10 11 12 13 15 16 17 18 19 21 22 23
SFRB
USFB 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5500 0 5510
AGN
01 SCN 5540 2 MARP
02 MSB
03 NRD
04 TRN
05 AO3
06
07
