Call tracking software recomendations

[campyracr]

Need recommendations for call tracking software for a Meridian phone system.

 

[campyracr]

Oops I forgot it's a Meridian SL-1

 

[Elsagladiac]

Hi,

Just wanted to share this info with you. I have been using a software called MTS TABSWIN system for my call accounting for some years now. So far, this is the best I've seen for Nortel CDR.

Hope this helps...

 

[johnpoole]

i wrote a simple macro in excel to track calls, very simple sort program with a few shortcut keys and it does everything i need for a lot less $$$.. if you or someone in desktop support has that background it's a easy task. i like my version because i didn't have to learn another flavor of software

john poole
bellsouth business
columbia,sc

 

[campyracr]

ELS - where did you procure this MTS software?

Johnpoole - I come from an Avaya background, so the concept of using an excel spreadsheet is forign to me. How does that work?

 

[Elsagladiac]

Hi,

I got the MTS TABSWIN from MTS Hong Kong.
Quite a robust software. I have been using this for both Avaya and Nortel PABX systems.

 

[daphonedude]

John how did you get the information into Excel? LD 2?

 

[JTHorn]

johnpoole:
Could you give us some more detail on your excel spreadsheet?

 

[Cyril1]

I too would like to have more info and rather use the same macro which John has been using. Please help
Thanks In Advance

 

[bwell3]

Try AtComm.

http://www.atcomm.com

They sell the same product CPE or as a hosted service. Neat thing about the hosted service is you can buy for a workgroup and only pay for that rather than the entire company if that is all you need. Been around a long time. The outsourced version is simple to set up and you can have a free trial

 

[Cyril1]

Hi
I want to activate a DID service on my system. I will be connecting it to the PRI card. Can anyone give me a step by step guidance as to how to go about doing this.
Thanks In Advance

 

[ArchTelecom]

Cyril, you should put this request on a new post with title or folks may not see it.

 

[ArchTelecom]

Cyril, you should put this request on a new thread with title or folks may not see it.