Call trace on hunt group

[Mugsiensedgwick]

G3siV11
R011i.02.0.110.4
I have a hunt group that claims that calls are not being answered.
Sure enough I get a Ring No Answer when I call it.
How can I trace the call to see what's happening.

 

[Callmaster]

just create a vdn ... set the hunt group in the vector and activate "list trace vdn" to see what happened when you call

With best regards
Callmaster

 

[AvayaTier3]

If you have bcms and internally measured hunt-group you can use:

Command: monitor bcms split xx

This will show you the logged in agents. Your trouble sounds like calls are routing to someone that did not log out and is not at their phone, and RONA is not administered.
If you administer RONA on the hunt-group, the agent will be put in aux-work and the call will reroute to the hunt-group queue.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[Mugsiensedgwick]

I got it figured out. I didn't think it through.
I had a 3 ext hunt group and mistakenly thought if I had the last extension going to voice mail all would work.
I knew better.
To fix it, I ended up making the lead number an extension with a coverage path which goes to a Coverage Answer Group, containing all their numbers, and then to voice mail.
Much better, now calls ring on all the phones at once and if nobody answers to voicecail.
I also put a button on each phone for busy indicator for each of the other extensions.
Thanks all for your help.
-Randy