Call to another extension with in the company after getting voicemail

[parkgroup]

Hi and thank you in advance for any help on the issue. Once we use to get a voicemail box we could normally press * and go to a different extension. We cannot do that anymore. Callpilot was down recently and everything was built again…

 

[trvlr1]

You probably have no revert number set up in your rebuilt mailbox. The administrator can add this, or you can do it through your user log in usually.
to get there after logging in press 80 then follow the prompts to add your operator assist number (the ext you want it to go to)