Call the VDN i need 3 station ring the same time

[Arvindsunny]

I have vdn 40505

When i call this vdn i need 3 three station to ring.

only that VDN when i call that vdn

I created coverage answer group but did not work could some one ?

 

[montyzummer]

create a coverage answer group.

create a coverage path( point to answer group)

Create a virtual extn (point to cover path)

in the vector that is associated with the vdn add a step that points to the virtual extension.



in the vector that associates with the vdn

APSS (SME)
ACSS (SME)

 

[Arvindsunny]

create a coverage answer group. done

create a coverage path( point to answer group) done

Create a virtual extn (point to cover path) done



currently in the vector we have calls routing to skills..


02 goto step 17 if holiday in table 1
03 goto step 17 if service-hours not-in table 7
04 announcement 336020
05 goto step 15 if staffed-agents in skill 1st = 0
06 goto step 15 if oldest-call-wait in skill 1st pri m >= 30
07
08 queue-to skill 1st pri m
09 announcement 331932
10 wait-time 30 secs hearing music
11 goto step 15 if oldest-call-wait in skill 1st pri m >= 30
12
13
14
15 messaging skill 599 for extension 332686
16 stop
17 announcement 331905
18 stop
19
20

should remove the skills and add the station right.

 

[montyzummer]

correct replace skill with station ensure coverage is on on your station field

APSS (SME)
ACSS (SME)

 

[Arvindsunny]

Done thanks really for the support

but there is something to change in the station page 2
STATION
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n Bridged Idle Line Preference? n
Bridged Call Alerting? y Restrict Last Appearance? y
Active Station Ringing: single
EMU Login Allowed? n
H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed EC500 State: enabled
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: sip-adjunct Display Client Redirection? n
Select Last Used Appearance? n
Coverage After Forwarding? s
Multimedia Early Answer? n
Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections? y
Emergency Location Ext: 331296 Always Use? n IP Audio Hairpinning? n

 

[montyzummer]

just ensure your coverage point 1 on the virtual sta points to your answer group and all done.

APSS (SME)
ACSS (SME)