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Call Terminated

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piedenis

Technical User
Jul 25, 2012
1
KY
Can somebody help me?
I would like to know if there is a report inside Symposium that allows to see calls that have been termintaed by an agent.
 
If you are running AACC 6.2 the Contact Summary report shows whether the call was terminated by the calling party (CLNG P) or the called party (CLD PR).
 
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