Call Tansfer problem

[GregoryF]

I have a few stations that have random transfer problems. When they go to transfer a call the call simply goes on hold. This has happened on Call Masters and on 9640 sets.

 

[SF0751]

If you haven't already, make sure that the following two items on page 2 of the COR are set to NO:

[tt]Block Transfer Display?
Block Enhanced Conference/Transfer Displays?[/tt]

I have found that this aids in tracking down issues by giving the user messages on their telephone display when a Conference Call or Call Transfer does not work correctly. If nothing else, it will help you in tracking down the cause of the problem.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[GregoryF]

I made sue the above were both set to no but I don't get any messages. The transfer button is acting like a hold button and actually trying to transfer. However, I do have phone is the same COS and COR that are not having a problem.

 

[SF0751]

Check the following on page 2 of the station form:

[tt]Auto Select Any Idle Appearance? YES
Restrict Last Appearance? NO
Conf/Trans on Primary Appearance? NO[/tt]

Also, are the transfers to internal or external numbers?


Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[GregoryF]

I dont have the "Conf/Trans on Primary Appeareance" option:
change station 717 Page 2 of 5
STATION
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? y
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n Bridged Idle Line Preference? n
Bridged Call Alerting? y Restrict Last Appearance? n
Active Station Ringing: single
EMU Login Allowed? n
H.320 Conversion? n Per Station CPN - Send Calling Number? n
Service Link Mode: as-needed
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
AUDIX Name: audix Select Last Used Appearance? n
Coverage After Forwarding? s
Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 717 Always Use? n IP Audio Hairpinning? y

 

[SF0751]

Everything looks good there. Are the transfer issues consistent? Perhaps you can capture what is going on by using the "list trace" function and posting the results.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[GregoryF]

Ok, its just that I didn't realize you had hit transfer a second time to complete the transfer.
My bad

 

[SF0751]

Silly you.

FYI; there is also a setting in sys-para features; page 7, for [tt]Transfer Upon Hang-Up[/tt]. If that entry is set to [tt]YES[/tt], the call transfer will be completed when the individual hangs up, as well as completing when the "Transfer" button is pressed the second time.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[GregoryF]

Ah ha, I guess that is why this is the only PBX I have worked on where you have hit transfer twice for it to complete. Thanks