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call stuck in queue

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NewbieCarol

NewbieCarol

Technical User
Sep 11, 2002
239
US
We are running a CM 7 with CMS R18. There has been a "call" stuck in the queue for over 100 minutes. Other calls come in to this queue and go to an available agent but not this one. Any suggestions? I tried to queue it to another queue but that didn't work.
 
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this can happen if your queue length is set to 7 and an 8th call comes in
 
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