Call stuck in queue with available agents IPOCC9.1

[makemetrend]

We are having problems when a calls stuck up in queue. We already do the critical patch and im not sure if this traces I saw is related to the issue. I had encountered "Reason: Q.850;cause=47;text="Resource unavailable, unspecified" and in the IPO Traces please see below:

18:07:22 106216176mS CMCallEvt: ac1fc801000008f7 398.2295.0 514 Contact Center.1: StateChange: END=A CMCSIdle->CMCSDialInitiated
18:07:22 106216176mS CMExtnEvt: v=0 State, new=Dialling old=Idle,0,0,Contact Center
18:07:22 106216176mS CMTARGET: ac1fc801000008f7 398.2295.0 514 Contact Center.1: LOOKUP CALL ROUTE: GID=0 type=100 called_party=1059 sub= calling=699 dir=out complete=1 ses=0
18:07:22 106216176mS CMTARGET: ac1fc801000008f7 398.2295.0 514 Contact Center.1: BARRED - Phone Not Licensed
18:07:22 106216176mS CMLOGGING: CALL:2020/05/1718:07,00:00:00,000,699,O,1059,1059,ContactCenter,,,1,,"",0,n/a
18:07:22 106216176mS CD: CALL: 398.2295.0 BState=Idle Cut=0 Music=0.0 Aend="Contact Center(699)" (0.0) Bend="" [] (0.0) CalledNum=1059 () CallingNum=699 (Contact Center) Internal=1 Time=0 AState=Dialling
18:07:22 106216176mS CD: CALL: 398.2295.0 Deleted
18:07:22 106216176mS CMExtnEvt: Contact Center: CALL LOST (CMCauseNoLicence)
18:07:22 106216176mS CMExtnEvt: Contact Center: Extn(699) Calling Party Number(699) Type(CMNTypeInternal)
18:07:22 106216176mS CMCallEvt: ac1fc801000008f7 398.2295.0 -1 Contact Center.1: StateChange: END=X CMCSDialInitiated->CMCSCompleted
18:07:22 106216176mS CMExtnEvt: v=0 State, new=PortRecoverDelay old=Dialling,0,0,Contact Center
18:07:22 106216176mS CMExtnTx: v=699, p1=0
CMReleaseComp
Line: type=SIPLine 260 Call: lid=398 id=2295 in=0
Called[1059] Type=Default (100) Reason=CMDRdirect Calling[699] Type=Internal Plan=Default
Cause=152,
Timed: 17/05/20 18:07
18:07:22 106216176mS Sip: ac1fc801000008f7 398.2295.0 -1 Contact Center.1(f6c54450) Terminating dialog f6c54450, state SIPDialog::INVITE_RCVD(9) for cause CMCauseNoLicence
18:07:22 106216176mS Sip: ac1fc801000008f7 398.2295.0 -1 Contact Center.1(f6c54450) SendSIPResponse: INVITE code 503 SENT TO 172.31.200.5 5100
18:07:22 106216176mS SIP Tx: TCP 172.31.200.1:5060 -> 172.31.200.5:59297
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/TCP 172.31.200.5:5100;branch=z9hG4bKae_331432de05ad6961f25bbc_I
From: <sip:699@ppsmanipoffice.hc.int>;tag=677a31895ec10de861f25dbe_F172.31.200.5
Call-ID: ae_331432d5325f4a161f25136_I@172.31.200.5
CSeq: 174 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 9.1.0.0 build 437
Reason: Q.850;cause=47;text="Resource unavailable, unspecified"
To: <sip:1059@ppsmanipoffice.hc.int>;tag=1b8024a700b9260d
Content-Length: 0



We can dial the 699 internally and goes thru the topics but the extension type isnt detected as Contact Center but there's the IP and it says connected.

 

[janni78]

Seems to be an IP Office issue, there should be an alarm in System Status.

"Trying is the first step to failure..." - Homer