I have a user with a 302C "Operator" phone console. Occasionally, she cannot transfer a call to an internal VDN number. Oddly enough, this seems to happen if all agents are busy (or unavailable) for the queue. This would sound like it makes sense, but transferring a call to a busy vector shouldn't matter.
I have a 2424, and I could transfer a call just fine. Her phone is a 302C, and she has to dial the extension and then press the "Release" button to transfer a call. Is it something to do with the model of phone?
We're running an old Defninty G3RV11, if that helps.
I have a 2424, and I could transfer a call just fine. Her phone is a 302C, and she has to dial the extension and then press the "Release" button to transfer a call. Is it something to do with the model of phone?
We're running an old Defninty G3RV11, if that helps.