dmoore7648
IS-IT--Management
Here is what I’m trying to do…
I want to prompt clients to enter the extension of the representative they want to speak with. However, if the agent is unavailable, I would like to give the option to leave them a message or stay on the line for the next available representative.
The only way I know how to do this is via the agent’s coverage path but this would prompt all calls to the agents not just the calls that came through one particular VDN.
Thanks!
I want to prompt clients to enter the extension of the representative they want to speak with. However, if the agent is unavailable, I would like to give the option to leave them a message or stay on the line for the next available representative.
The only way I know how to do this is via the agent’s coverage path but this would prompt all calls to the agents not just the calls that came through one particular VDN.
Thanks!