call routing re-queue

[Bito]

I have a wierd issue going on in our switch... I will try to explain it.

Call A is comes into our switch. Agent B answers call. Call A continues continues to route and hits the vector again it then re-Queues and is answered by agent C. So now Agent B and Agent C are both on Call A. Does that make sense? Any ideas on what could be causing this?

Anyways, I was thinking I should reboot the switch. Which Reset System (1-5) should I use?

 

[vamosalavaya]

I assume you wrote your vector like :

1 queue to skill X
2 wait time x seconde waiting music
3 goto step 1.


If it's right, make a goto to line 2 and not on line 1.
regards

 

[Bito]

Thanks for the reply.

Nope... it is not going back to the queue step. One thing of interest though; We have calls come into this vec via xfer vdns from other sites and from 800 numbers. It only happens on the transfers.

any help is appreciated.

 

[SF0751]

There is a way that a call can queue twice, can you post the transfer vector?

Susan
"A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort."
- Herm Albright (1876 - 1944)