A customer wants to be able to give his callers the option of either leaving a message OR being able to prompt callers to transfer to a DESIRED extension to leave a message. I know this can be done by hitting zero and leaving a message in the general mailbox (x10)...but is there a way to have callers choose another extension to leave a message in during the time they are hearing the greeting of the original mailbox???
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Call routing question...
- Thread starter ivtrook
- Start date
I think *8 allows a caller to transfer to another extension.
Try incorporating that into part of a personal greeting. Something like " Hi you have reached John Smith. I am not at my desk so please leave me a message after the tone. If you would like to leave a message for someone else, please press *8 and the extension you wish to reach and the # sign and you will be transferred".
There may be a better way to do the transfer, but this is what first popped into my mind.![[lol]](/data/assets/smilies/lol.gif "[lol] [lol]")
Try incorporating that into part of a personal greeting. Something like " Hi you have reached John Smith. I am not at my desk so please leave me a message after the tone. If you would like to leave a message for someone else, please press *8 and the extension you wish to reach and the # sign and you will be transferred".
There may be a better way to do the transfer, but this is what first popped into my mind.
TouchToneTommy
Vendor
You may have other options, depending on which voice mail you are using.
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