Call routing problem

[zotsf]

I've got an Altigen system, ACM 5.0A with update 4. We are having an issue where the call routing does not work so well.

Please forgive some of my ignorance, I'm not a sys admin...

We have multiple workgroups. The typical setup for them is to have under the "Call Handling" tab, the 'Intra Group Call Distribution' set to Ring Longest Idle Member.

Problem is that it just does not work. It simply routes the calls as first available as listed in the "Group Member" tab.

I've tried all the other "Intra Group Call Distribution" options to no avail.

What might I be doing wrong? Does anyone have any clues?

 

[chiacomo]

You're using a WORKgroups, not HUNTgroups, right? Shouldn't matter, though.

Have you tried removing all members and putting them back into the workgroup? Have you tried deleting the workgroup and recreating it? Dumb sounding, I know, but that's what AltiGen's tech support would suggest...

Do you have other workgroups in which Longest Idle *is* working?

 

[zotsf]

THANK YOU for replying

It is a workgroup.

I have not tried removing and re-adding members, nor re-creating the workgroup.

I'll try both of those.

Unfortunately, I don't have a workgroup that does work correctly.

I'll keep you posted.