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Call Routing on BCM 400,

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dbs001

IS-IT--Management
Sep 1, 2009
1
CA
system release 3.6, 2.2c.
Have call centre software
want to change coverage for a current Call Centre to be from 8am to 4pm, to 9am to 4pm.(simple)

Want to have the calls from 8am-9am, and 4pm-5pm go to another call center. (trying to get away with just one additional). all other hours are outside business, and go to a mailbox.

Suggestions on how this can be accomplished?

 
Change the times in the CC and make the night route do a goto transfer to the other CC DN.
 
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