Call routing issue

[brewerdude]

I've got kind of a convoluted setup that's not working correctly so bear with me. However, the way it's programmed, it should work as intended, but is not.

We have this group of folks who wanted their phones setup so that they would never go to voice mail, and always get answered so…


Rep has phone setup to Hunt and FDN to Assistant.

Assistant has phone setup to Hunt and FDN to Skillset that all Assistants are on.

Skillset is built so that if call is on hold for more than 45 seconds, route to the Manager's phone.

Manager's phone is built normally, meaning Hunt and FDN are programmed to goto voice mail.


However, when a call makes it to the Manager's phone it rings incessantly and never goes to voice mail. (I know the requirement was that no calls goto VM, so essentially, I'm meeting the requirement here. But they would like those calls to goto the Manager's vm. Argh!)

I'm assuming that it's not making it to VM b/c the phone is confused as to where to go. However, I can't tell what value is being carried as the Hunt or FDN to the Manager's phone. If it was the Rep's or Assistant's extension, I could see how it would all loop again (ring, hold, ring, ring, hold, ring…) but the caller only gets put on hold once, then gets lots of ringing.

Any thoughts ideas would be appreciated.

PBX is 25.40, Symposium is 4.0.

 

[Sympology]

Can you post example of the script that controlls the call routing for the skillsets / managers phone. Is the managers phone under symposium control?

Stu..

2 decades from retirement, 2 minutes from a breakdown

 

[brewerdude]

Thanks. I actually already resolved this one. I just had to put SFA on the manager's phone.