call routing based on Caller ID

[Philbert221]

We have a customer with a BCM400 with DID and caller id on a PRI. The has been getting some annoying calls on one particular DID number that he doesn't want to have to deal with. Can we route the call, based on the caller id to someother place other than phone that he either has to answer or allow to go to his voicemail.

TIA

 

[DigitelD]

I have never used this, but I wonder if setting up a CLID table in the CallPilot would work.

 

[Philbert221]

I checked into the CLID function, but CLID is a function of the autoattendant and the call is never hitting the autoattendant. It's a DID number targeted to a specific extension.

 

[DigitelD]

Yeah, your right. I don't know of any way to do that on a station level. I will be interested to see if anyone else has any ideas.

 

[biv343]

One option might be to have his phone forwarded to voicemail, and when he hears the "call has gone to voicemail" tone, he could look at the caller ID and press F987 if he want's to speak to the person. Kind of a pain.

Enabling Call Screening is an option, but always sounds kind of rude to me - it's painfully obvious to the caller that they are being screened.

This is kind of ugly, but might work.

Set up an auto attendant to answer that DID at 0 rings. Don't record a greeting. Have a CCR tree (home transfer node) that does an automatic transfer to his extension, again, no greeting. The only downside is that the caller will hear "one moment please" before the users phone rings. You could then use the CLID routing in CallPilot to toss the annoying caller to a mailbox or switchroom phone that will ring forever.

If you had pro call center, you could do a similar thing, except you wouldn't need the AA and CCR tree, and the callers wouldn't hear "one moment please". But, he'd have to log in.

So, I guess the answer is, it can be done, but the results may not be desireable.

 

[3Sixty]

The only switch I know that can do it is the Avaya IP Office.

Marshall

http://www.nortelsupport.net