Call routes through MM to VDN to 2nd phone won't go to cover

[adminman3]

Scenario is this: DID extension dialed, goes to Mod Msg when busy or no answer. Caller App is employed to send calls to a VDN when called presses '0'. Call will route through the VDN and vector to another desk phone and will ring that phone and can be answered.

Problem: if that zero-out phone is busy, or on cover, the caller who pressed zero from the origination mailbox will experience simply RNA. It will not cover to that second phone's mailbox.

I read in this forum the issue in 2006 that Ken posted in response to someone: (pasted here for reference)
Currently, if calls are routed from a Vector to the QSIG link(s) connected to the MAS, the call will not pass the VDN as the called party ID. Applications requiring calls that are routed from Vectors to mailboxes on the MAS can be configured so as to route calls to phantom extensions (X-ports) configured to call-cover all-calls to the MAS hunt group.

But, I also understand that the above statement is no longer an issue with a patch and with subsequent loads.

Question: Is there a system limitation that prohibits a call to cover, route, then cover?

Desperate in the Desert....

 

[texeric]

Check to make sure your vector routes with coverage

http://www.theviagroup.com

 

[adminman3]

Sorry, this was flagged 'y' from the get-go. I appreciate your help though.

My thoughts are still hovering about the issue of the call covering from the Caller Application (having already covered once) and trying to cover again at the extension stipulated in the 'route-to' command, that this may constitute a double cover situation.

thanks again.

 

[mminstaller]

Adminman, is there a particular reason why you are using a caller app to transfer callers who press zero to a VDN, why not use the personal operator function to do this task.

 

[KenMeans]

What version MM and PBX software are you on ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[adminman3]

Responding to both of your replies: The local tech is using Caller App to route calls because she employs an AA to direct calls based on time of day to separate covering points. I mentioned TOD coverage paths to her, and she may look at it too.

We are on MM V3.1 with 7.1.716.1 patch. The PBX is S87, per R013x.01.4.642.1.

I did have some success with Ken's suggestion of a few years ago, to put a Wait-time...hearing music' step just before the route-to.

Thanks again..
Paul