Call Ring group/aaa 1

[bfuller83]

I am attempting to create a new call pickup group and I am getting the following error:

REQ new
TYPE grp
CUST 0
GRNO 1
GRPC
STOR 0 2737
SCH231

I don't find sch231 in the manual...sch0231 says Directory number does not exist. 2737 is my dn so I know it does

I should explain what I am attempting to accomplish overall and maybe someone will have a better way. I have an Option 11 running 4.5 and what my intension are is to create this ring group and set all the phones in to cls aaa. Then I will create a ffc to call the group so when a person in the office calls the group all the phones auto answer and have speech path. I am open to suggestions =-)


Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[KCFLHRC]

What you are explaining is not a Call Pickup Group at all and I don't think there is a feature in the Nortel PBX that will do what you are wanting.

 

[KCFLHRC]

You may be thinking about Group Call but the call doesn't come out of the speaker of the phone.

Group Call allows a user of a Meridian 1 proprietary telephone to place a
call to up to ten Directory Numbers (DNs) simultaneously by activating a
Group Call key. The called DNs must have been previously defined as
members of a group.
Each customer within the system can have up to 64 groups assigned.
Each group has up to 20 group members. Any DN in the system can be
assigned as a member of a group, and a DN can be a member of more
than one group. For Small Systems six members per group are allowed.
Each Multiple Appearance, MCR/MCN DN reduces the number of
telephone sets that can be added to a Group Call. For example, if two
telephones have the same MCR appearance of a DN, the number of
telephones in the Group Call becomes 19. That is, each appearance of a
DN counts as one member, up to a maximum of 20, of the Group Call.
Multiple Appearance, SCR/SCN DNs count as one member of a Group
Call, irrespective of its number of DN appearances.
Call
Groups are defined through Service Change in LD 18. When a group is
defined, each member of the group is assigned a member number. If
network or conference blocking is encountered, members are assigned
priorities for connection to the Group Call in the order of their group
member numbers (member 0 has the highest priority). It is recommended
that group members be assigned from different network loops to minimize
the possibility of network blocking.
The Group Call key is used to originate a Group Call to all members of
the group to which the Group Call key is assigned. The Group Call key for
a given group can appear on more than one telephone. More than one
Group Call key can be assigned to a group, but only one Group Call key
can be active for a given group at any time. A telephone with a Group Call
key need not be equipped with a Directory Number (DN) that is defined
as a group member.
Activation of a Group Call key originates a call to all assigned members of
the group. When the first member of the group answers, ringback tone
is removed and a speech path is set up between the member and the
originator of the call. As subsequent members answer, they are added to
the call. The lamp associated with the Group Call key at the originator’s
telephone flashes until all members of the group have answered the call.
If a Directory Number (DN) is actively engaged in a call and a Group
Call is originated for that DN, either the Group Call is camped on or Call
Waiting is activated for the DN and a special warning tone is provided. The
special warning tone consists of three rapid bursts of tone followed by 10
seconds of silence, then an additional three rapid bursts of tone.
An active Group Call is under complete control of the originator of the
call. If the originator goes on hook, the call is completely broken down.
Members who are taking part in a Group Call can disconnect from the call
at any time, but once disconnected, they cannot be reconnected.

 

[bfuller83]

So that sounds like what I am trying to do. I figure I would just set all phones in the group to cls aaa for auto answer and accomplish what I need (Still Experimenting so far=-)). I think I just used the wrong term...should have been group call not call pickup.

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[KCFLHRC]

Auto Answer is for a prime DN only and will probably not work with a Group Call

Calls presented to DNs other than the PDN, or calls presented to the
PDN when active on another DN, will not receive Automatic Answerback
treatment.

 

[bfuller83]

I still may us the call group for another option for this group of people even if the aaa doesn’t work. Do you know what I am doing wrong adding dn's to the group? Appreciate the advice!

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[KCFLHRC]

Entry should be done like this

GRNO 0-63 Number of the Group Call list.

STOR xx yyy...y
<CR>
Group member number (xx) and associated DN (yyy...y).
End input of stored Group Call entries
.

 

[bfuller83]

So what am I doing wrong based on what I posted above? I used 1 for group number and the first dn. To stor is entered like 0 2737?

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[KCFLHRC]

Try making your first STOR entry either 00 or 01, you also have to put a key on the phone. It may want the key done prior to the group, not sure.

 

[KCFLHRC]

I just programmed this without issue by programming the group first and then putting the key on the phones. I used group 0 and stor 0 and 1. I used a 2616 and a 3904

 

[KCFLHRC]

I also put an AAK key on the 3904 for Auto Answer and it works with the Group Call. My 2616 is an ACD phone and it would not work with AAK because my Prime DN isn't on Key 0

 

[bfuller83]

I don't know...it seems like it should be so easy. I tried the below...I tried using stor 0 2737 - 00 2737 - 20 2737 i built the group as group 1 and group 0 with the same result on both:

REQ new
TYPE grpp
SCH111
TYPE grp
CUST 0
GRNO 0
GRPC no
STOR
DTC001

0 2737
SCH231
STOR 00 2737
SCH231
STOR 01 2737
SCH231
STOR 20 2737SCH445
STOR
SCH445
STOR

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[KCFLHRC]

What is 2737 ? Maybe it appears on more than one phone and that is your issue.

 

[bfuller83]

2737 is my dn and it doesn’t appear anywhere else (unless the boss is monitoring my line ;-) Really I double checked just to make sure. Is there something that needs to be turned on to allow grp's? It just seems like it should be easier than it has been. I appreciate all your help!...

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[KCFLHRC]

You have to have package 48 in your system but that's it. Nothing else to turn on.

LD 22
req = prt
type = pkg

 

[KCFLHRC]

Post a print out of your phone, maybe something on your set is stopping this.

 

[bfuller83]

DES 620114
TN 004 0 03 13
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 4130
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
SCPW 3679273
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDA CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
EFD 4130
HUNT 4130
EHT 4130
LHK 1
LPK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2737 344 MARP
CPND
NAME FULLER B /LRC-301
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 5737 D MARP
CPND
NAME FULLER B /LRC-301
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 DSP
04 AO6
05 MWK 4130
06 CFW 8 4130
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16 2216
15
DATE 19 DEC 2012


NACT

I am logging into one of my other switches to try it there too. I have the GRP package 48 when I did the prt. Thanks again!

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[KCFLHRC]

I don't see anything on your print out that stands out as causing an issue. There is nothing in the feature guide that would make me think it's a programming issue.

 

[bfuller83]

Yeah I am not sure either...I can't seem to do it on my option 11 either. I have also tried different DNs too. When I post the procedure I am just copying and pasting what I am typing. I can't seem to find anything on the SCH231 error. It seems like that error is missing a number.

Bradley A. Fuller
Manager, Network Infrastructure
Kellogg Community College

 

[KCFLHRC]

Very strange, my option 11 here in our lab is running release 3.0. When you were having trouble I just walked right over and programmed it. The description in the feature guide is very straight forward. You are doing this in LD 18 , right?