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call reverting?

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hototot

Technical User
Sep 11, 2008
173
US
BCM 400, 4.0. Call comes into reception, she transfers to x1234, after 4 rings, it does not go into his voicemail as programmed, it comes back to her. If you call his extension, it rings 4 times, and goes to his voicemail. If you call his DID, it rings 4 times and goes to voicemail. What the?
 
Your transfer recall timer is most likely set to 4 rings which is
causing the call to recall back to the attendant before it has a chance to forward, that's why the other call scenarios work appropriately.

Rick
 
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