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Call Reporting

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ttdredd1

ttdredd1

MIS
Mar 6, 2007
46
US
Is there a way to pull a report of phone calls transferred from an attendant console to an ACD que or another ext?

Basically I got a request to find out how many calls are transferred from the front desk to our small ACD que.

 
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Do you have OTM or something that collects your CDR data?
If so you can run an extension detail report on the agents POS ID number.
 
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