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Call Reporting for 1 Agent across 2 Hunt Groups

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jojobear

Technical User
Jun 29, 2005
9
US
We have a few agents that are members of 2 different hunt groups. When looking at the call stats, it looks like the calls are counted twice (once for each hunt group). Does anyone know a work around this? We have 2 different hunt groups because to separate 2 different companies. Thanks!
 
I also rememeber in the ccc workshop. It is recommended that you should not be a member of multiple groups.
 
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