What is the best way to generate reports on DID usage (individual DNs), and monitor and record sales people I know that some of this stuff is available with Call Pilot 150, just not sure what. The customer wants to be able to see how many calls individual agents have made, as well as to occasionally monitor and/or record a call for quality purpose. Any help or pointers are very much appreciated.
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call reporting and monitoring question
- Thread starter dragand
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Deweyhumbolt
Technical User
In short you want to get keycodes for Basic Contact Center, Contact Center Reporting, and keycodes for enough Active Agents. It does it all and works on Call Pilot.
There is a Professional Contact Center also.
There is a Professional Contact Center also.
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