I've got an Option 11C using R3.00+. Can someone show me an example of a DN using either RTDA or RBDA for call redirection? We're thinking of opening a one-day (don't laugh, we're pretty small-time) help desk here & I'm wondering if either of these features can help me accomplish this.
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Call Redirection Options RTDA and RBDA
- Thread starter SanYsidro
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do you have that set up in your cust data block (rdr)? seems like a lot of softwate to turn a phone off and on.. because oif the size of this site i have mcr keys i different switch rooms, does "almost" the same thing, with two mcrs of my exten on each phone, i can be reached anywhere.. very important when the wife calls
john poole
bellsouth business
columbia,sc
john poole
bellsouth business
columbia,sc
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Thanks, John - I see your point. My director is looking for a way to divert a helpline number to one of a rotating group of IT techs for only 3 hours a day. My suggestion was to camp-on a PHAN, then log off after hours. Sound like a better solution to you? I'm all for whatever it is that works efficiantly.
a soft analog with rcfw and a scpw is as simple as you can get, just dial the spree the dn and the forward dn to turn it on or off.. when i need to take calls for another tech i put his mcr on my phone until he returns... 30 sce software changes are faster because my term is always up...
john poole
bellsouth business
columbia,sc
john poole
bellsouth business
columbia,sc
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