Call Records Local call

[byrontel]

CS1000 Rls 7 issue 50Q
Trying to find out if I can pull up a call record from 6 days ago....extension to local outside number.
Just filling in here..not sure CDR is even collected.
CDR shows CDR=Yes
CFN does not show any TTY with USER=CDR
Can someone point me in right direction?
Thanks

 

[byrontel]

I guess I'm going to have to give up on this.
No biggee.
Thanks anyway.

 

[janaya]

I have not done a lot of CDR collection, but I believe it is an active application. Meaning you can collect CDR as it happens, but the system doesn't support buffered data.

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

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[Tman45]

You cannot get 'buffered' data from days ago. You can spend about $1000 and get Tapit Nova or other CDR collector that would allow you to request reports and it provides a lot of detail. You can also get into actual call (voice) recording if you want to go that far. I don't recall how much their Tapit Replay servers cost - I think another grand or two.
There are other low-cost solutions out there too. It is worth it in the long run if you have any threats or employees that may abuse long distance or anything like that. I think another one is Call Parrot ... there is a whole thread on here about CDR collection solutions.