Hi,
I'm hoping someone on here may be able to help point me on the direction.
We have a 3rd party call recorder which is connected via the phone system through the Meridian Link on our AACC server.
All of a sudden with no changes to any system (from what i can think of) when adding new phones to the call recorder it picks up the call details (E.g start/end time, number of who called) but does actually record the audio, it flatlines.
Doing a Wireshark on the Call Recorder server and the audio isn't being sent to it.
I have ran a STIP command in LD 117 and as you can see below (Comparing a phone that records and one which does not), the phone that records has a IPCR Tx and Rx path [highlight #EF2929](Marked in RED)[/highlight] which points to the IP of the call recorder server the other does not. I have a feeling that the issue may be on the Avaya side rather than the call recorder we have, any help would be great!!
"TN type HWID STATUS HOSTIP SIGNALING IP SIGNALING IPv6
220 0 3 21 1140 MAC: REG 10.70.2.6 10.70.13.225:5000 [::]:5000
18001365ffdbb76625 DTLS SUP:NO ENCR:INSEC
CODEC(BW): G711a noVAD(1904)*, G711u noVAD(1904), G729A(784)
MODEL: 1140E IP Deskphone FWID: 25 FWVer: C8Y PEC: NTYS05AA"
"TN type HWID STATUS HOSTIP SIGNALING IP SIGNALING IPv6
220 0 3 20 1140 MAC: REG 10.70.2.6 10.70.13.13:5000 [::]:5000
18001b253083506625 DTLS SUP:NO ENCR:INSEC
CODEC(BW): G711a noVAD(1904)*, G711u noVAD(1904), G729A(784)
MODEL: 1140E IP Deskphone FWID: 25 FWVer: C8Y PEC: NTYS05AA
[highlight #EF2929] Under Recording: No Warning Tone: Not Required
DN: 2469 IPCR Tx Path: 10.2.44.183:42744 IPCR Rx Path: 10.2.44.183:32744
DN: 112469 IPCR Tx Path: 10.2.44.183:42745 IPCR Rx Path: 10.2.44.183:32745"[/highlight]
Many Thanks!
I'm hoping someone on here may be able to help point me on the direction.
We have a 3rd party call recorder which is connected via the phone system through the Meridian Link on our AACC server.
All of a sudden with no changes to any system (from what i can think of) when adding new phones to the call recorder it picks up the call details (E.g start/end time, number of who called) but does actually record the audio, it flatlines.
Doing a Wireshark on the Call Recorder server and the audio isn't being sent to it.
I have ran a STIP command in LD 117 and as you can see below (Comparing a phone that records and one which does not), the phone that records has a IPCR Tx and Rx path [highlight #EF2929](Marked in RED)[/highlight] which points to the IP of the call recorder server the other does not. I have a feeling that the issue may be on the Avaya side rather than the call recorder we have, any help would be great!!
"TN type HWID STATUS HOSTIP SIGNALING IP SIGNALING IPv6
220 0 3 21 1140 MAC: REG 10.70.2.6 10.70.13.225:5000 [::]:5000
18001365ffdbb76625 DTLS SUP:NO ENCR:INSEC
CODEC(BW): G711a noVAD(1904)*, G711u noVAD(1904), G729A(784)
MODEL: 1140E IP Deskphone FWID: 25 FWVer: C8Y PEC: NTYS05AA"
"TN type HWID STATUS HOSTIP SIGNALING IP SIGNALING IPv6
220 0 3 20 1140 MAC: REG 10.70.2.6 10.70.13.13:5000 [::]:5000
18001b253083506625 DTLS SUP:NO ENCR:INSEC
CODEC(BW): G711a noVAD(1904)*, G711u noVAD(1904), G729A(784)
MODEL: 1140E IP Deskphone FWID: 25 FWVer: C8Y PEC: NTYS05AA
[highlight #EF2929] Under Recording: No Warning Tone: Not Required
DN: 2469 IPCR Tx Path: 10.2.44.183:42744 IPCR Rx Path: 10.2.44.183:32744
DN: 112469 IPCR Tx Path: 10.2.44.183:42745 IPCR Rx Path: 10.2.44.183:32745"[/highlight]
Many Thanks!