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Call Recording

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namesrhard2pick

namesrhard2pick

Technical User
Nov 26, 2007
312
US
I am running CM 4.2 and have the need to record agent calls for training purposes. I am not sure how to set this up in CM 4.2 or if I need additional software/hardware. Any help would be appreciated as I inherited this system.
 
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You mentioned agents. Do you have ccx also then which is the contact center solution? It runs on it's own hardware and software that is separate from cucm
 
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