Call Recording

[HardCoal99]

We are currently looking for a call recording solution to record 100% of our calls for compliance purposes.

What vendors/solutions have you implemented in your call centers? Please post any good or bad experiences. Thanks!

 

[CDRMAN]

Nice and Witness are the 2 best for recording voice and PC screens.
Both solutions are great for trainnig new agents, By showing them the perfect and not so prefect call handling

 

[McGruff753]

eTalk is another route you could look at. Been using it here for a few years.

 

[ramik]

Its SpeechLog I use it with analog, digital line & PRI.
Its marvels software you can fond details about it at

http://www.gttco.net

 

[cardmagi]

I'm in the same boat. We had a meeting with Nice a few weeks ago and are meeting with eTalk tommorrow. I have heard good things about Witness when I worked for a Nortel distributor but I don't know if they are on our short list here. I'll let you know on who we decide to go with.