We have a customer with IP0 500 v2, they want the following features to be added.
• IVR
• Voice and screen recording
• Real time monitoring
• Call evaluation
• History of the customer if called in the past
• Job sheets for service or complaint related calls
• Manual dialing
• Automatic dialing (telesales or marketing)
• Reporting .
i would like to know what are softwares/solutions that we can offer for this requirement.
IVR can be done using Voicemail Pro.
Call recording is supported by IPO, but what about screen capture, how can i do this?
Call evaluation??
Customers history using CLI how can i do this ??
Automatic dialing??
Reporting can be done by CCR.
Please help.
• IVR
• Voice and screen recording
• Real time monitoring
• Call evaluation
• History of the customer if called in the past
• Job sheets for service or complaint related calls
• Manual dialing
• Automatic dialing (telesales or marketing)
• Reporting .
i would like to know what are softwares/solutions that we can offer for this requirement.
IVR can be done using Voicemail Pro.
Call recording is supported by IPO, but what about screen capture, how can i do this?
Call evaluation??
Customers history using CLI how can i do this ??
Automatic dialing??
Reporting can be done by CCR.
Please help.