Call Recording on Avaya ASP 110 R240 Server 2

[homemade88]

Hi,

There's a client that has an IP Office 500v2 and wants "call recording". They have Preferred Edition and a Media Manager License on the IPO. They purchased an Avaya ASP 110 R240 server with two hard drives inside of it. My question is, Am I able to use that server as an Application Server where I can run call recording and store the recordings on one or both of the drives and do I have to use VMware for it to work? They just need a storage environment to supplement the existing IP Office set up. Let me know if you need more information.

 

[ipohead]

Looking at 110 R240 it is intended to be used as a bare metal server.

Is there anything on it already? It says they aren't meant to be repurposed but I can't see an issue.

 

[homemade88]

Hi ipohead,

I have the server mostly set up. It's configured as an application server and I have configured Media Manager and enabled the services etc. The server and IP Office Control Unit can communicate over the network and I have the IPO's voicemail set to "Voicemail Lite/Pro". I believe the only thing left for me to do is configure call recording in the Voicemail Pro Client.

My question now is, do I need to set up a callflow in the voicemail client to have call recording work or can this be done without one?

 

[Nortel4Ever]

All you can do at this point is to put a Record Call button on the phones for ad-hoc call recording - the recording goes into the user's mailbox.
If you want call recording in the background you will need something like Xima Chronicall with the call recording option. Avaya has licensed this from Xima and called it ACCS - Avaya Contact Centre Solutions.

 

[homemade88]

Wait wait wait wait wait. Are you telling me that this Avaya server can't do call recording with Media Manager unless I use a third party solution along with it? All the docs I've read so far suggests that I can do it with what I have. There's no way we'll be able to convince the client that what they have now won't work. These things cost too much money for it to not be enough.

Dig deep into your soul Nortel4Ever, their MUST be a workable option with what I have man.

 

[sizbut]

Voicemail Pro does call recording, and will use its own mailboxes for storage if you don't have a VRL (voice recoding library) application such as Media Manager or Avaya Call Recorder (ACR which is the rebadged Xima product). Those applications are just doing long term storage and retrieval of recordings and associated call data). [Yes, we can get into Xima also doing the recording itself...]

There's no callflow needed to get the VMPro to do recording, it just does it as long as there are enough channel resources licensed.

Just look at the Voice Recording settings tabs for users, groups, lines and account codes, and work out what you want recorded, when and where the recordings should go.




Stuck in a never ending cycle of file copying.

 

[homemade88]

Hey sizbut,

Appreciate you guys on here a lot, let me start with that.

I'm most likely going to check out Xima for whenever another call recording client comes around, it sounds like an obedient piece of software lol.

Anyway, it sounds like I have pretty much everything set then. I'm headed back on site to the client later today, but just to confirm, I shouldn't have to make any changes in the VMPro Client to get this to work then? The following was the only thing I touch within the VMPro Client, I increased the record length.:

 

[ipohead]

By itself VM Pro just presents recordings in the same way as voicemails so they can be accessed from individual phones or optionally via e-mail. Media Manager manages all of this centrally.

As Sizbut mentions the voice recording tab sets automatic recording which I am sure is what you need. You can record manually by assigning buttons on the phone.

 

[homemade88]

Okay, understood

I checked the "about" page and getting this:

It's saying that Media Manager isn't licensed, the Media Manager license in the IP Office is valid though, should that be a concern? I can't for the life of me get anything to record.

 

[homemade88]

For anyone still wondering, I resolved this issue. I needed to make the "Voicemail Password" in the IP Office's Security Settings the same as the voicemail password in the Voicemail Pro Client > Administration > Preferences > General. I restarted the voicemail service afterwards, but not sure it that's required.

I'm currently dealing with another issue now though. The recordings are there and can be downloaded and played back just fine, but I'm not able to play them in the native GUI player (Apparently a firmware bug). My IP Office firmware is on 11.1.2.4.0 build 18 and the server is on 11.1.0.0.0 build 237 so I'm going to upgrade the server's firmware to match that of the IP Office and report back on if it's all good.

 

[homemade88]

The server upgrade to 11.1.2.4.0 fixed the recording playback issue.

 

[KevinKunch]

It sounds like you're working on setting up call recording for a client with an Avaya IP Office 500v2, and you have an Avaya ASP 110 R240 server with two hard drives. You want to use this server as an Application Server for call recording and storage. While VMware can be useful for virtualization, it may not be mandatory, depending on your specific needs. To set up call recording and storage on your Avaya ASP 110 R240 server, you'll need compatible call recording software that integrates with Avaya IP Office. One option you might consider is ACD. It can help manage incoming calls effectively, and it's a key component for many call centers.