Call recording/ CTI

[swfl]

Customer asking a lot here. Wants record calls and call ID info for records along with screen pops for 30+ users. Also wants to add info to screen pop like customer specific questions.

 

[jerryreeve]

I would suggest you look at the RSI packages for the CTI and SMDR questions and I think RSI also has recorders for norstar.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
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JerryReeve
Communication Systems Int'l
com-sys.com

 

[NETWT]

This software is better and a whole lot cheaper than
RSI

http://download.cnet.com/Call-Accounting-Mate/3000-2064_4-10455212.html

This works with all Norstars

 

[jerryreeve]

While the call-accounting-mate would provide the SMDR portion it dosen't appear to help swfl out at all with the call recording or the computer telephonic integration. the reason I suggested RSI was not about cost but integration of all that you want to do at the same time.


good luck

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com