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Call Recording Avaya ONEXAttendant

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Timbo50

Timbo50

Instructor
Nov 12, 2004
56
GB
Okay here is the situation
I have 3 x switchboard users running one X attendant in telecommuter mode with the audio being received through 3 x callmaster 5

Our voice recording platform works currently using Service Observing using DMCC & TSAPI the acknowledgment to start and stop recordings does not appear to be getting through.

Is there a better / more sensible way of recording attendants

I had wondered if we were network sniffing to record the calls would this fix the issue

Any pointers greatly appreciated

Thanks all
 
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