Someone in our company wants a caller to be able to rate a call after he/she finished talking to an employee.
Anybody know if this is possible and how ?
Just thought of something - how about if I route the caller to a number of different VDN's according to how they rate the call, and just count the nuber that those VDN's are 'called' using BCMS ?
So like this;
collect 1 digit after 'how would you rate this conversation'
if digit = 1 goto vdn XXXX saying "you rated this conversation as great. Thank you"
if digit = 2 goto vdn XXXX saying "you rated this conversation as mediocre. Thank you - we'll try better next time"
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