Can anybody shed light on this.
When you are logged into a queue, have a customer on hold, and your phone still rings due to the queue your logged into. Is there a way for the system/queue to see you are busy while on hold and roll to the next agent that's logged in.
When you are logged into a queue, have a customer on hold, and your phone still rings due to the queue your logged into. Is there a way for the system/queue to see you are busy while on hold and roll to the next agent that's logged in.