Call queue

[Blackybear]

Hello,
I would like to know if it is possible to add
a call queue on an extension.

This is what I would like;
When I am on the phone I would like all incoming calls
from the pbx or public incoming lines go on a queue
in the system where they are told to wait.
I don't want to log in like a call center.
I only want a call queue. If I am not on the phone the
call will ring like usual.


Thanks

 

[ucxguy]

The following configuration might work:
1. Configure a new queue. In the queue configuration, enter your extension number in the Static Agents control.
2. On your extension's configuration page, go to the bottom to Optional Destinations and set the Busy destination to the new queue.

When your phone is idle, it will ring normally. When your phone is busy, incoming call(s) to your extension will be routed to the queue. Once your phone becomes idle, the queue will route the call(s) to your extension.